I recently had a HotStone pedicure. I have had this treatment several times before at this particular Spa but not by this nail tech. Although the technique what correct, I didn’t come out of there feeling marvelous and relaxed as I have in the past.
When I go to the spa, I want to get pampered. I want to be the center of attention. I want my stress and aches and pains to melt away. This time my usually luxurious treatment kept getting interrupted by the nail tech stopping what she was doing to drink her coffee. This was almost as bad as the time, I had a massage therapist answer the phone, not once but twice during my massage.
When our clients come to us for massage, or any other treatment, they are paying for a service. They want to know for that one hour they are the center of attention as they may not get any other attention in their daily lives.
I never went back to the massage therapist who thought answering the phone was more important that I was. I have yet to decide whether I will continue to patronize the Spa and make sure I never get “Ms. Coffe” again or move on. There is no lack of massage therapists, so doesn’t it make good business sense to keep the clients you have.
Where is your focus as you are working on your clients? Are you giving them your all?