Recently someone posed a question in one of the massage forums about whether or not a website was important for your massage practice. There was a lot of discussion about it, so I thought I would put my two cents in by writing this post.
Here are 15 reasons why your massage practice can’t do without a web site:
1. You compete in a global marketplace
With a web site your massage practice is not limited to the area in which you are located. Your practice becomes an international venture generating interest from customers worldwide. When I had my practice, I would regularly get Gift Certificate orders from other parts of the U.S. and one as far away as England for recipients in my area. If I didn’t have a website, those people would have never found me and I would have lost that business.
2. A Web site is a cost-effective marketing tool
Including your web site address in all of your advertising, business cards and other marketing materials allows people to take action right away. Visiting your website is so much easier than driving to your location or even telephoning you. When visiting your website, a potential customer can take their time and enjoy finding out about your services (or products) without the pressure of having a salesperson floating around in the background.
3. You Can Tell Your Story
People like doing business with people they know, like and trust. A web site gives you a chance to tell your complete story and why someone should come to you for a massage instead of Susie Q down the street.
4. Your website is open 24/7
A web site allows your business to be open 24 hours a day, 7 days a week. There are millions of people, from all over the world, online at any time of the day. Many of them are looking for your services (or products). If you run a conventional brick and mortar location without a web site, you can only attract the people who walk or drive past your practice, in any one day. Having a web site allows you to attract new customers that would otherwise never find you – and they can do so when your shop is closed! A well designed web site also gives them a reason to revisit the site in the future.
4. Web sites increase consumer confidence
A professional, well designed web site, with the right content, easy navigation and quickly accessible contact details, greatly increases customer confidence in your massage practice. A well designed web site shows people that you are forward thinking and customer focused, much in the way a well designed business card did in the past, which is an important factor in any buying decision that they have to make.
5. Websites increase customer referrals
What is easier to remember, mymassagepractice.com or 703-851-9572? A web site address is much easier to remember than a telephone number. Sending an email with your web site address to a friend is a lot easier than finding and faxing or mailing a brochure. So it stands to reason that having a web site increases the likelihood of referrals – and let’s face it, referrals are one of the most important sources of new business.
With your own web site you can ensure that you offer the customer a very professional view of your massage practice.
A fully functioning web site enables your customers to contact you anytime of the day or night even when you are not at work. You can even have people schedule appointments with an on-line scheduling feature.
8. Your Competitor has a Web site
People use the Internet to find everything these days. A small competitor or start-up gains instant credibility with a well-constructed web site. If your competitor’s web site is the only site found, that’s who your potential customer will go to. Don’t let your competitor be the first to construct a web site. It can take months for a site to become visible in the Search Engines. Get off the blocks first!
9. Customers look for you on the Internet
Using Google to find a person’s or company’s phone number or address is very popular. Tt’s called “Googling.” Make sure you’re there when you or your company is “Googled.”
10. Customers investigate before making contact
The anonymity of the web has given the customer an advantage. They can investigate without personal contact and avoid repeated sales calls or giving away information through personal queries. They can visit your site and decide if you have service (or products) that they want. This also means that the customer who makes contact is “pre-qualified” – they already know you have what they want, making your job easier.
11. Web site sales
Your web site is one of the most impressive sales presentations that you will ever have. Allowing your customers to buy you and your massage services (or products) or services without you having to say a word. Spending thousands on advertising simply doesn’t compare to investing in a long term marketing solution – or a well designed web site!
12. Web sites promote future business
When a someone calls without making an appointment, they are basically a dead prospect. When someone views your well designed web site and doesn’t make a schedule straight away, they can easily revisit anytime to schedule in the future. On top of that, you can use your web site to collect the email addresses of visitors and send them periodical promotional emails, newsletters or updates on your product or service. So although they may not buy first time around, you have more than one opportunity to close the sale!
13. Web site ROI is much better than brochure ROI
When the cost of creating, printing, distributing and updating a brochure is taken into consideration, your more-easily-maintained web site is a better investment. A brochure can be important, but, if you have a brochure you should have a web site. If you don’t have a brochure, you should create a web site first.
14. A Web site makes your business card more effective
A business card is low-cost and gives your customer a way to remember you. But, the most common information kept is the email address and the web site address.
15. The Bottom Line
Every business needs a web site. This may be most important for a small business such as your massage practice that cannot afford missed opportunities and needs the most efficient way to conduct its affairs.
So there you go, what are you waiting for? Don’t waste time – get a well designed web site now!
What Should You Do?
Already have a web site?
Don’t have a web site?
If this article makes business sense to you, to find out more about getting a well designed web site.