Posts tagged Website
Clients often start their journey on your website, researching what you offer, and it in many cases is where they finish their journey – making the decision to email or phone you to make a purchase. But small businesses fail to take the steps to monitor and improve their website conversions. Why turn good customers away? Just a few steps will make your website that much better.
1. Start Measuring. If you aren’t measuring your website’s performance, how can you improve it? Thankfully, Google Analytics is a free tool that is often noted to be better – in terms of functionality and ease of use – than many of the paid tools on the market. Get it installed, and start watching the data on where your customers come from and what they do when they get to your site. Walk through the data in the shoes of your customer – how does it feel?
2. Spring Clean. Technically we are still in Spring even though it feels like Summer. A good de-clutter is good for your home, both your real home and your virtual one. Whenever Google adds something to their homepage, they decide what gets removed. You don’t need to be that drastic, but you can definitely do some cleaning and de-cluttering. Take a hard look at every page, image, and block of content and remove anything not adding value. (Actually it is a good idea to clean and de-clutter at least once a quarter.)
3. Get Some Feedback. It’s hard to catch all the little niggles and quirks of your website if you’re the one that wrote the content. Get some feedback from a trusted source. Whether it’s a client, friend or family member, ask someone to tell you what you think. You don’t know what you’re missing. You could even give incentives or freebies to a few clients who give you feedback.
4. Add pictures of People. The secret of marketing is that people like to do business with people. So many websites are cold and lifeless, and that could easily be fixed with a few images of you and your staff/massage therapists. If there are no photos of you, what’s a visitor to think except what are you hiding?
5. Start answering some questions. The reality is most websites fail to include enough detail for their users. People come to your website with a question – so have an answer. Document every question you’ve ever been asked about your services or products, and get an FAQ page that answers those questions. Ask your staff or whoever answer the phones or greets the clients when they arrive – what are those questions?
Building a great website is more like an art than a science; it’s about adding the information users are desperate for and getting rid of anything else that stands between yourself and your next client. If you monitor your performance and get feedback, though, you’ll be leaps ahead of the competition.
Do you have any other secrets to make your website more effective?
Adding a Facebook Like Box to your Website or Blog can be a powerful marketing tool! Here are some of the ways:
1. Social Proof. When a person is on your website and they are logged into Facebook, it will show their friends if you elect to “show faces” of people who like your page.
2. Convenience. Allows people to like your Facebook Business Page directly from your website.
3. Allows people to do business the way they like to. As we all know Facebook can be a big time suck. If it is for a particular person, they may wish to avoid Facebook and check out what is happening with you on your website.
4. Exposure. People may not know you have a Facebook Page, especially if you don’t market it any other way.
Check out this video! It walks you through step-by-step how to create the Facebook Like Box and then add it to your website or WordPress blog.
Do you have a Facebook Like Box on your website or blog? Have you noticed a spike in “Likes” since you’ve done that.
Ever wonder how people upload other people’s videos to their Facebook Page or Profile, Blog or Website?
Well, you’re not the only one. I’ve been getting a lot of questions about how to do just that. So I thought I would make this short video that walks you through step-by-step how to grab the URL or Embed Code and post to Facebook, Website or Blog.
It is time to say goodbye to 2009 and hello to the new year. In preparation for the new year, make sure your website is in good shape.
Here are some of the things you should check:
1. Contact information. Check addresses, phone numbers, email addresses, etc.
2. Products and services. Are all of the products and services listed still available? Are the descriptions and prices correct? Have you added new ones that are not listed?
3. Dated material. Do you have items on your site about “upcoming” events that happened months ago? If your site has a copyright date, is it current? Keep it up-to-date by having it automatically update. Learn how to do this by searching “automatically update copyright”, along with the type of site you have, i.e., HTML, WordPress, etc. on Google.
4. Content. When did you last add new content to your website? If it has been a long time (particularly if your blog is not tied to your website), plan to do some kind of update at least monthly (and more often is better). Add a new article, list upcoming events, post some photos…
5. Images. How old are the photos, graphics and images on your website? Have you had the same one since you started your practice 10 years ago? Freshen up your website by adding new images.
6. Forms. Test to see if your contact forms (and any others your may have) work correctly. If you use autoresponders, make sure the information is still correct.
7. Dead links. URLs can change, so make sure that all of your links are valid. You don’t want to send your website visitors (or search engine bots) off to dead ends. This free link checker can test your site.
8. Get a fresh perspective. Approach your site as a client might. Browse (and read) through several pages, sign up for your newsletter, place an order, and make sure all of those processes work as they should.
Keep It that Way!
Once you have your website updated and awesome, keep it that way!
1. Do regular checkups throughout the year – at least quarterly.
2. Add new content on a monthly basis.
When people come to your website, you want them to stay there long enough to learn more about your business and schedule a massage with you, right? But is your website copy telling your reader what they are going to get from you so they stay on your site or click to know more? Here are 6 Strategies for Website Copy to keep your readers on your website longer.
1. Answer their questions. You have about 5 seconds to capture their attention or they are gone. When a reader leaves your site, it’s because you didn’t give them the answers to their burning questions. Give them the information they want to know. When you are looking to get a massage (hopefully you all are taking care of yourself and getting massages regularly) or any other type of service, what do you look for? Chances are that your readers are asking the same questions.
2. Keep it short. It is very difficult to read for long periods of time on the computer. Anything over 500 words (about one page) looks very daunting on screen. Tighten your copy down to the concise facts that your user wants to know. (Just so you know this post is just under 500 words).
3. Target your audience. Who is in your target market? Now direct your copy towards those people especially on your home page. If you do this, you will be ahead of the game of most websites who are to general in their message.
4. Get the Objections out of the Way. There are as many objections as there are types of massage if not more. Let’s take the objection of “time”. You have a reader who is looking for a massage on Saturday at 2 p.m. but your hours are Monday through Friday from 10 a.m. to 6 p.m. Let’s face it, not everyone is a perfect client. It would be better to have your hours of operation published than to have a prospect waste their time calling only to find out you aren’t open on Saturdays.
5. Have a call-to-action. Do your users know what to do next after reading a web page? Don’t babble on about what you do! Seduce and entice, then ask them to do something. “Call to schedule your appointment today.” Keep asking them over and over throughout the site. “Need a massage? We are here ready to help. Call today.”
6. Keep in Touch. There are some people who will never buy when they first learn about a business. Perhaps the timing isn’t right for them at the moment or maybe they never make spur-of-the-moment decisions. Have a way to capture their email address in return for something of value (i.e. a free report on a hot industry topic). Send them periodic emails with special offers, more about you and your business. Help them get to know you and want to buy.